Customer Contract
Terms of Sale
Effective Date: October 16, 2026 • Lahore, Pakistan
Plain-Language Summary
These terms outline how orders, pricing, 24-hour inventory holds, bank transfers, courier shipping, and customer protections work on Chelc. By placing an order, you agree to these fair, transparent guidelines.
1. Scope & Legal Entity
These Terms of Sale govern all orders, purchases, and deliveries made through the Chelc online storefront (operated in Lahore, Pakistan). By placing an order, you agree to be bound by these terms in full.
Our products are intended for individual customer use. We reserve the right to limit quantities or decline orders intended for unauthorized commercial resale.
2. Orders & Pricing in PKR
All prices displayed on the storefront are denominated in Pakistani Rupees (PKR) and include all applicable manufacturing and local taxes. Delivery across Pakistan is complimentary unless stated otherwise.
An order confirmation email acknowledges receipt of your request. Contractual acceptance of the order takes place once your bank transfer payment proof has been verified by our finance desk.
3. Direct Bank Transfer & 24-Hour Hold Policy
Because Chelc boots are handcrafted in small, disciplined batches, selecting Direct Bank Transfer (IBFT or Raast) places an immediate 24-hour reservation hold on your pair in our inventory.
If valid payment confirmation evidence is not uploaded within 24 hours of checkout, the reservation expires automatically, and the boots are returned to the available inventory pool.
4. Fulfillment & Delivery
Orders are dispatched from our workshop within 24 hours of payment approval. Deliveries are handled by premier courier networks (TCS, Leopard, M&P) and typically arrive within 2 to 4 business days.
Risk of loss passes to the customer upon delivery confirmation by the courier service at the specified shipping address.
5. Fitting Exchanges & Returns
We offer a 7-day fitting exchange window from the date of delivery. Boots must be unworn, tried on indoors on clean carpet, and returned in their original packaging.
For full guidelines on exchanges, refunds, and returns, please review our Refund & Exchange Policy.
6. Governing Law & Dispute Resolution
These terms and any dispute arising from your purchase are governed exclusively by the laws of the Islamic Republic of Pakistan, with jurisdiction vested in the competent courts of Lahore, Punjab.
For any billing or order inquiries, please reach our help team at support@chelc.online.