Customer Confidence

Refund & Exchange Policy

Effective Date: October 16, 2026 • Lahore, Pakistan

Plain-Language Summary

We want every pair of Chelc boots to fit exceptionally. We provide a 7-day fitting exchange with free nationwide collection on unworn boots, and straightforward bank transfer refunds.

1. 7-Day Return & Exchange Window

We want you to be completely satisfied with your boots. If your boots do not fit or you wish to return them, you have 7 calendar days from the date of delivery to request an exchange or return. All returns and exchanges are approved after condition inspection.

Your first size exchange is complimentary—we cover both the return courier pickup and the delivery of the replacement pair.

2. Eligible Condition Guidelines

Because boots cannot be resold once creased or scuffed, returns and exchanges are accepted only if they meet the following condition benchmarks:

Tried Indoors on Carpet: Outsoles must be pristine and free of outdoor scratches, dirt, or pebble indentation.
No Deep Vamp Creasing: Avoid walking briskly or bending your toes repeatedly until you are confident the size is correct.
Original Packaging Complete: Boots must be returned in their original double-walled box with individual dust bags intact.

3. How to Initiate an Exchange or Return

Contact our help team via WhatsApp (+92 314 6331504), email (help@chelc.online / support@chelc.online), or our Contact Page stating your Order ID and whether you would like an exchange or return.
Pack the boots securely inside their original presentation box and shipping carton.
Our courier will collect the parcel from your address. Once the pair arrives and passes condition inspection, your replacement pair or refund is processed promptly.

4. Refund Processing & Timeline

If you opt for a return rather than an exchange, your refund will be processed directly back to your Pakistani bank account via IBFT or Raast.

Following workshop inspection (1–2 business days), bank transfer refunds are executed within 3 to 5 business days. You will receive an electronic bank transfer receipt via email.

5. Defective or Incorrect Items

In the improbable event that you receive an item with a craftsmanship defect or an incorrect size/style, notify us immediately within 48 hours of delivery. We will immediately expedite a replacement at our sole expense.